Return & Refund Policy
Last Updated On 19-Dec-2024
Effective Date 19-Dec-2024

At New Wave Kill, we are committed to providing you with the best possible shopping experience. This Refund and Returns Privacy Policy outlines how we handle your personal information during the return and refund process. It also details our return and refund policies, your rights, and how we protect your privacy throughout these transactions. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Refund and Return Policy

We want you to be fully satisfied with your purchase. If you are not satisfied with your order, we offer a refund or return under the following conditions:

General Return Conditions

• Eligibility: Items are eligible for return or refund if they are unused, undamaged, and in the original packaging with all tags attached.
• Return Window: You must request a return within [30] days of receiving your order.
• Non-returnable Items: Some products, such as [e.g., personalized items, final sale items, or gift cards], are non-returnable and non-refundable.
• Condition of Returned Items: To qualify for a refund, items must be in the same condition as when you received them (e.g., unworn, unused, unwashed, and with original packaging).

How to Request a Return

• Step 1: Contact our customer support team at [shop@newwavekill.com] or [info@newwavekill.com] within the [30]-day return window to request a return or refund.
• Step 2: Provide your order number, the product you wish to return, and the reason for the return.
• Step 3: After approval, you will receive instructions on how to send back the product.

You are responsible for the return shipping cost unless the item was defective or incorrect. We recommend using a tracked and insured shipping service for your return, as we cannot be responsible for lost or damaged returns.

Refund Process

Once we receive your returned item, we will process your refund within [7-14] business days. The refund will be issued to the original payment method used during purchase. Please note that it may take additional time for your bank or credit card provider to process the refund.

2. Customer Privacy During Returns and Refunds

We respect your privacy and are committed to protecting your personal data during the return and refund process. Below is an explanation of how we collect, process, and safeguard your personal information during this process:

Information We Collect

During the return and refund process, we may collect the following personal information:

• Order Information: Order number, items purchased, and purchase date.
• Return and Refund Information: The reason for your return, the condition of the product, and any other information necessary to process your request.
• Payment Information: Refunds are processed through the original payment method, and we may collect payment-related data, such as your credit card details or other payment method information.

How We Use Your Information

Your information will be used for the following purposes:

• Processing Returns and Refunds: To verify your purchase and process your return or refund.
• Customer Support: To assist with inquiries related to your return and refund request.
• Compliance and Record-Keeping: To comply with applicable laws, regulations, and consumer protection requirements (e.g., for accounting, tax, or legal purposes).

Legal Basis for Processing Personal Data (For EU Customers – GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: The processing of your data is necessary for the performance of the contract between you and New Wave Kill, particularly in relation to returns and refunds.
• Consent: If applicable, we may request your consent to process specific information, such as marketing preferences or the use of certain third-party services.
• Legal Obligation: We may need to process certain personal data to comply with applicable consumer protection, accounting, or tax laws.

Retention of Personal Data

We retain personal data related to your return and refund transaction only as long as necessary to fulfill the purpose for which it was collected. Typically, this is for the duration of the return process and any legal requirements (e.g., for accounting or dispute resolution). Once this period has passed, we will securely delete or anonymize your personal information.

Sharing of Personal Data

We do not share your personal data with third parties, except under the following circumstances:

• Service Providers: We may share your personal data with third-party service providers (e.g., payment processors, shipping companies) who assist us in processing returns, refunds, or exchanges. These service providers are obligated to protect your data and can only use it for the specific purposes for which they were engaged.
• Legal Compliance: If required, we may disclose your information to comply with legal obligations or to protect our legal rights.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction during the refund and return process. This includes the use of encryption and secure communication protocols when handling sensitive data (e.g., payment information).

Your Rights

Under the GDPR and other relevant data protection laws, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: If you believe the data we hold about you is inaccurate, you have the right to request corrections.
• Right to Erasure: You can request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can ask us to limit the use of your personal data in certain situations.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes, including marketing.
• Right to Withdraw Consent: If you have provided consent for certain types of data processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request in a timely manner, as required by applicable law.

3. Consumer Protection and Legal Compliance

We are committed to complying with applicable consumer protection laws and regulations. This includes:

• Refund and Return Rights: You have the right to return items in accordance with applicable laws, including the Consumer Rights Directive in the EU, and similar regulations in other regions.
• Warranty and Defective Products: If you receive a defective product, you may be entitled to a full refund, replacement, or repair under applicable consumer laws.
• Out-of-Pocket Expenses: In the case of faulty goods or errors on our part, we will cover the return shipping costs.

Applicable Laws

• European Union: Under the Consumer Rights Directive, customers have the right to cancel a contract and return goods within 14 days from the date of receipt.
• United States: We comply with Federal Trade Commission (FTC) guidelines regarding returns and refunds. Each state may have additional protections for consumers.

4. Changes to This Policy

We may update this Refund and Returns Privacy Policy from time to time to reflect changes in our practices, the law, or our services. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically for any changes.

5. Contact Us

If you have any questions about this Refund and Returns Privacy Policy, how we process your personal data, or if you need assistance with a return or refund, please contact us at:

New Wave Kill Shop Online
[Calle Manuela Minguez, 8, Madrid, Spain, 28029]
Email: [shop@newwavekill.com]
Website: [www.newwavekill.com]